Resume

Initiated a project to update existing protocol and training documents; created a style sheet and a system for tracking progress; edited dozens of documents requiring light to heavy editing and reformatting; wrote new documents for missing or new processes

Planned, wrote, edited, and formatted training guides and process documentation for Office Coordinator and Financial Coordinator roles to aid transition out of role

Reduced time spent on recurring types of communication by writing templates, including step-by-step instructions for patients submitting to insurance and patient reminders for specific types of appointments

Understand and explain specialised terminology, treatment plans, and the insurance process to patients

Determine appropriate solutions to patients’ appliance and treatment issues over the phone by listening and asking questions